About the Role
We are looking for an experienced and visionary General Manager to lead a luxury travel concierge company. This role demands exceptional leadership, operational excellence, and a deep understanding of high-end hospitality and client service. You will oversee daily operations, drive business growth, and ensure every client experience reflects world-class standards. The ideal candidate has strong commercial acumen, a passion for travel, and proven success managing premium services or concierge teams. Apply for this position and help us redefine luxury travel through unmatched experiences and elite service delivery.
Required Qualifications and Skills
Duties and Responsibilities
Lead and manage daily operations of the travel concierge service
Develop and implement business strategies to drive growth and profitability
Oversee client relationship management ensuring high satisfaction levels
Manage and mentor staff to maintain exceptional service standards
Collaborate with partners, vendors, and suppliers to enhance service offerings
Monitor financial performance and control budgets
Ensure compliance with industry regulations and company policies
Minimum Qualifications
Bachelor’s degree in Hospitality, Business Administration, or related field
5+ years of experience in a managerial role within travel, hospitality, or concierge services
Skills
Strong leadership and team management abilities
Excellent communication and interpersonal skills
Strategic thinking and problem-solving capabilities
Financial acumen and budget management experience
Ability to work under pressure and handle multiple priorities
Language Required
Proficiency in English (written and spoken) is essential
Additional languages are an advantage
Other Requirements
Passion for luxury travel and customer service excellence
Ability to adapt to a fast-paced, dynamic environment
Willingness to travel as needed
About the Company
VBS Concierge is a premier concierge services company committed to delivering personalized, high-quality lifestyle management solutions. We cater to discerning clients who seek convenience, exclusivity, and exceptional service across a wide range of needs—from travel and events to day-to-day assistance. Our team of dedicated professionals goes above and beyond to ensure every request is handled with utmost care and efficiency. Join VBS Concierge and become part of a company that values excellence, discretion, and client satisfaction.