About the Role
We are looking for an experienced and dynamic Head of Operations to lead the team at a travel tour company. You will oversee daily operations, streamline processes, and ensure exceptional service delivery across all tours. The ideal candidate has strong leadership skills, operational expertise, and a passion for travel and customer experience. You will coordinate with sales, marketing, and logistics teams to drive efficiency and growth. Apply for this position and help the team deliver unforgettable travel experiences while scaling operational excellence.
Qualifications et compétences requises
Duties and Responsibilities
Oversee daily operations to ensure seamless execution of travel tours
Develop and implement operational strategies to improve efficiency and customer satisfaction
Manage and coordinate with local partners, suppliers, and staff across different regions
Monitor quality control and compliance with safety and industry standards
Lead and mentor the operations team to deliver exceptional service
Handle logistics planning, budgeting, and resource allocation
Frequently travel to support and evaluate tour destinations and operations
Minimum Qualifications:
Bachelor’s degree in Business, Hospitality, Tourism, or related field
5+ years of experience in operations management within the travel or tours industry
Skills
Strong leadership and team management capabilities
Excellent organizational and problem-solving skills
Ability to work under pressure and manage multiple priorities
Proficiency in operational tools and software
Language Required
Proficiency in English (written and spoken) is essential
Knowledge of French and Asian languages such as Thai or Malaysian is highly preferred
Other Requirements
Valid passport with a clean travel record
Willingness and ability to travel frequently both domestically and internationally
Strong interpersonal skills and cultural sensitivity
À propos de l'entreprise
This position is with a private and confidential company. Comprehensive details about the organization will be disclosed upon request to candidates who have been shortlisted.