About the Role
We are looking for experienced and enthusiastic Customer Service Associates with strong English-speaking skills to join our team. The ideal candidates will have a background in voice, chat, and email support, and a passion for delivering excellent customer service. You will handle customer inquiries, resolve issues efficiently, and ensure a positive experience across all communication channels. If you thrive in a fast-paced environment and are dedicated to customer satisfaction, apply now and become a key part of our support team.
Qualifications et compétences requises
Duties and Responsibilities:
Handle customer inquiries via chat, voice, and email professionally and promptly.
Resolve customer issues efficiently while ensuring high satisfaction levels.
Maintain accurate records of interactions and follow-ups.
Collaborate with internal teams to address complex issues.
Meet performance targets including response time and customer feedback.
Adhere to company policies, rotational shifts, and service standards.
Qualifications:
Minimum diploma in any related field.
Excellent English speaking and communication skills.
At least 2 years of experience in Customer Service, BPO, or related roles.
Willing to work rotational shifts, night shifts, and public holidays.
Must be a Thai National residing in or willing to relocate to Bangkok.
À propos de l'entreprise
This position is with a private and confidential company. Comprehensive details about the organization will be disclosed upon request to candidates who have been shortlisted.