About the Role
We are seeking a technically oriented, organized and proactive Service Advisor to manage the planning, coordination, monitoring and closure of scheduled preventive maintenance activities for rental equipment for our client based in the UAE.
Qualifications et compétences requises
Duties & Responsibilities:
Monitor ERP service schedules to identify equipment due and overdue for preventive maintenance
Conduct manual verification of service due and overdue equipment where required
Prepare preliminary service reports and maintenance requirements
Categorise equipment according to the applicable service level, inspection or maintenance requirement
Plan and prioritise scheduled preventive maintenance activities based on service due dates and operational requirements
Coordinate manpower planning and assign technicians to scheduled service activities
Allocate service vehicles and coordinate field team requirements
Plan required spare parts, consumables, tools and equipment before service deployment
Confirm availability of required spare parts and consumables from stock
Escalate parts shortages, operational constraints and service delays to the relevant department
Coordinate and control the dispatch of service teams to customer and equipment locations
Monitor service execution to ensure scheduled activities are completed within the required service interval
Coordinate with technicians and field teams to resolve operational and service-related issues
Monitor the quality and completeness of preventive maintenance activities
Ensure proper inspection and maintenance of radiators and cooling systems where applicable
Review service documentation and ensure all required service information is captured accurately
Verify and approve service entries in the ERP system as per company procedures
Control and verify manual service reports submitted by technicians and field teams
Monitor equipment usage and identify cases of excessive equipment utilisation that may require earlier servicing
Closely monitor overdue services and take proactive action to prevent maintenance delays
Follow up with technicians, service teams, stores and other departments to ensure timely completion of service activities
Maintain accurate service records, trackers and maintenance documentation
Escalate critical maintenance issues, equipment risks and recurring service delays to the Service Lead / Service Manager / Department Head
Support the Service Department with other operational and coordination requirements as required
Required Qualifications and Skills:
Diploma, ITI or Bachelor’s Degree in Mechanical, Electrical, Automobile Engineering or a related technical discipline preferred
0–2 years of relevant experience in equipment rental, construction machinery, diesel generators, compressors, heavy equipment or field service coordination preferred
Basic knowledge of equipment maintenance and preventive maintenance practices
Basic technical knowledge of diesel engines and mechanical equipment
Working knowledge of ERP systems and service management processes
Good proficiency in Microsoft Excel and reporting
Understanding of manpower and technician allocation
Experience or understanding of spare-parts and consumables coordination
Ability to coordinate field service teams and technicians
Good documentation and record-keeping skills
Strong problem-solving and analytical abilities
Good customer and stakeholder communication skills
Strong time-management and priority-management skills
Ability to work effectively under operational pressure
Strong follow-up, coordination and escalation skills
Key Skills:
Preventive maintenance planning and scheduling
Equipment service and maintenance coordination
ERP service control and documentation
Strong equipment and diesel-engine knowledge
Manpower and technician planning
Spare-parts and consumables coordination
Field-team and service vehicle coordination
Service quality and execution monitoring
Strong follow-up and escalation skills
Problem-solving and operational coordination
Ability to manage multiple service requirements and priorities
Strong attention to detail and documentation accuracy
Language Skills
Good written and spoken English.
Ability to communicate effectively with technicians, field teams, customers and internal departments.
Other Details:
Working days and hours: As per company schedule
Location & Mobility: UAE – Area/Region Based
Allowances / Benefits: Accommodation and transportation provided; other benefits as per company policy and UAE labour law.
À propos de l'entreprise
This position is with a private and confidential company. Comprehensive details about the organization will be disclosed upon request to candidates who have been shortlisted